Description
Forethought is an AI platform specializing in natural language understanding for customer experience automation and analytics. The platform uses advanced language models to automate support interactions, analyze customer sentiment, and extract actionable insights from conversations. With its ability to understand context, intent, and emotion in customer communications, Forethought helps organizations improve service efficiency while gaining valuable analytics about customer needs, friction points, and satisfaction drivers. The platform's focus on human-centered AI enables organizations to enhance both customer and agent experiences through intelligent automation and insight generation.
Key Features
- Natural language understanding
- Sentiment and intent analysis
- Conversation analytics
- Agent assistance automation
- Customer journey insights
Use Cases
- Customer experience optimization
- Support ticket analysis
- Voice of customer analytics
- Support agent augmentation
- Service quality improvement
Pricing Model
Volume-based subscription with tiered service levels
Integrations
Customer support platforms, CRM systems, Communication channels, Business intelligence tools, Workflow automation systems
Target Audience
Customer experience leaders, Support operations managers, Customer insights teams, Digital transformation leaders, Service quality analysts
Launch Date
2017
Available On
Cloud-based service, Enterprise integration, Omnichannel deployment
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