Description
Nuance Mix is an advanced conversational IVR (Interactive Voice Response) platform that transforms traditional phone systems into intelligent, conversational experiences. Leveraging decades of speech recognition expertise, Nuance Mix combines enterprise-grade speech recognition, natural language understanding, and voice biometrics to create voice-first conversations that understand caller intent, authenticate users securely, and resolve issues efficiently. The platform features sophisticated dialogue management for complex, multi-turn voice interactions while seamlessly integrating with backend systems to access customer data and perform transactions. With omnichannel orchestration capabilities, Nuance Mix ensures consistent conversation context as users move between voice, digital, and human touchpoints, significantly improving call containment rates and customer satisfaction while reducing operational costs for contact centers and customer service operations.
Key Features
- Enterprise-grade speech recognition with industry-specific models
- Voice biometrics for secure caller authentication
- Complex dialogue management for multi-turn conversations
- Omnichannel conversation continuity
- Real-time agent assistance during escalations
Use Cases
- Intelligent IVR systems
- Banking and financial services automation
- Healthcare appointment management
- Utility and telecommunication services
- Travel and hospitality booking systems
Pricing Model
Enterprise licensing with transaction-based pricing
Integrations
Contact center platforms, Telephony infrastructure, CRM systems, Backend transaction systems, Customer authentication platforms
Target Audience
Enterprise contact centers, Financial institutions, Healthcare providers, Telecommunications companies, Travel and hospitality organizations
Launch Date
2020
Available On
Telephony systems, Voice applications, IVR infrastructure, Cloud deployment, On-premises enterprise options
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